What is the check in policy?

• Please make sure Member Experience Front Desk Staff has said your name out loud & confirmed you are here. If it's a busy morning, feel free to go into the studio to set up & please make sure to come back out and get checked in. This helps us always ensure you are checked in & not charged.

• Once class starts there is a beginning pause of class for breath and stillness. We hold people in the front of the studio until this moment is over so the moment is not disrupted.
  

WHAT IS THE CANCELLATION POLICY?

• You may cancel your sign-up for classes anytime that is more than 4 hours before it starts. If you cancel within 4 hours of class, you will be charged $10 if your membership is unlimited & lose a class if you have a monthly 4, monthly 8, or package.

• Please sign up for your classes in advance so we know you are coming! If a class has zero people signed up 4 hours before the start time, we will cancel the class. Note that a cancelled class will be removed right away from the sign-up APP.

• If you need to cancel due to an unexpected emergency, please TEXT us BEFORE the class starts at 410-390-0533. That will avoid a cancellation fee for you.
  

HOW DOES THE WAITLIST WORK?

• If class is full there will be a waitlist (the waitlist does not show up if you try to sign up too close to the start time) When someone cancels class, the first person on the waitlist gets added.

• *Please remove yourself from the waitlist if you don't plan on coming* When you are on the waitlist, treat it as if you have a plan to come to class. If you don't plan to come, remove yourself or you could be added to the class at any time.

• In our experience, if you are waitlisted for a Saturday class - stay on it with the intention to wake up early & check if you have been added! I find people drop late on Friday night.

What if I show up for class,I am not signed up, and it's full?

• We will have you wait in front of the studio for the first 5 minutes of the class. After that, if someone doesn't show then you can go in!

What if I am running late to class?

• We hold a 5 minute grace period for those that are running behind. After 5 minutes, the studio doors will be locked and if someone is there from the waitlist hoping to get in, they will be let into class. Please text us if you are on the way or not at 410-390-0533. Thank you!

WHAT IF I FORGET MY YOGA MAT?

• Don’t worry we have them for $3 rentals!